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od 321 ocen
  • Čistoča 8,5
  • Infrastruktura 8,6
  • Lokacija 8,2
  • Udobnost/standard sobe: 8,5
  • Storitev 8,4
  • Kakovost glede na ceno 7,8
  • Hrana/postrežba: 8,2
Razvrsti po

Chin iz Malezija
Poslovni potnik
Nadstandardna
Bival/-a eno noč junij 2016
No comments
No comments
Ocenjeno 29 junij 2016

Sze iz Avstralija
Družina z mlajšimi otroki
Nadstandardna
Bival/-a eno noč junij 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Ocenjeno 06 junij 2016

alfia iz Indonezija
Poslovni potnik
Nadstandardna
Bival/-a eno noč maj 2016
excellent
its been wonderful can stay
Ocenjeno 03 junij 2016

Juliana iz Indonezija
Poslovni potnik
Nadstandardna
Bival/-a 2 noči april 2016
Good hotel
good location and value for money
Ocenjeno 10 maj 2016

Diana iz Indonezija
Družina z mlajšimi otroki
Nadstandardna Horizon
Bival/-a eno noč marec 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Ocenjeno 28 marec 2016

Soedradjat iz Indonezija
Par
Nadstandardna
Bival/-a eno noč marec 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Ocenjeno 24 marec 2016

LEANDER iz Filipini
Par
Nadstandardna Horizon
Bival/-a eno noč marec 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Ocenjeno 21 marec 2016

Monica iz Indonezija
Skupina
Nadstandardna Horizon
Bival/-a eno noč december 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Ocenjeno 15 marec 2016

Servando iz Filipini
Samostojni potnik
Višji razred - kraljevska postelja
Bival/-a eno noč marec 2016
=)
;)
Ocenjeno 14 marec 2016

AMINAH iz Singapur
Družina z mlajšimi otroki
Nadstandardna Horizon
Bival/-a 3 noči februar 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Ocenjeno 10 februar 2016


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