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od 320 ocen
  • Čistoča 8,5
  • Infrastruktura 8,5
  • Lokacija 8,2
  • Udobnost/standard sobe: 8,5
  • Storitve osebja: 8,4
  • Kakovost glede na ceno 7,8
  • Hrana/postrežba: 8,2
Razvrsti po

Sze iz Avstralija
Družine z majhnimi otroki
Nadstandardna
Bival/-a eno noč junij 2016
Disappointed
I stayed at Shangri-La Surabaya for 1 night with a baby, when I checked in at 7pm and my baby was ready to sleep but the staff was up-selling me to upgrade, I was just there for 1 night and just wanted to go to bed. Room was old and the cleanliness was not at 5 star hotel standard. Breakfast was good with heaps of variety. We checked out at 7am the other morning everything went smoothly, however few hours later I received an email from the duty manager saying I had consumed 2 beers and needed to charge my credit card. I did not even aware they have a mini bar and was so disappointed a well known hotel would have this mistake, I replied if they are going to charge my card then I would have to raise a complaint, eventually they are going to 'waive' something that I did not consume. I am not going to stay in Shangri-La Surabaya again.
Ocenjeno 06 junij 2016
Ali je bila ta ocena v pomoč?

alfia iz Indonezija
Poslovni potniki
Nadstandardna
Bival/-a eno noč maj 2016
excellent
its been wonderful can stay
Ocenjeno 03 junij 2016
Ali je bila ta ocena v pomoč?

Juliana iz Indonezija
Poslovni potniki
Nadstandardna
Bival/-a 2 noči april 2016
Good hotel
good location and value for money
Ocenjeno 10 maj 2016
Ali je bila ta ocena v pomoč?

Diana iz Indonezija
Družine z majhnimi otroki
Nadstandardna Horizon
Bival/-a eno noč marec 2016
Recommended
Everything okeyy,,, we luv horizon club lounge here thx
Ocenjeno 28 marec 2016
Ali je bila ta ocena v pomoč?

Soedradjat iz Indonezija
Pari
Nadstandardna
Bival/-a eno noč marec 2016
Great Hotel, great stuff.
Traffic outside hotels are bad...breakfast is so so..
Ocenjeno 24 marec 2016
Ali je bila ta ocena v pomoč?

LEANDER iz Filipini
Pari
Nadstandardna Horizon
Bival/-a eno noč marec 2016
Best for Weekend Retreat
One of the best places to stay for a weekend of relaxation. Good food and excellent service. Get an upgrade to enjoy club privileges.
Ocenjeno 21 marec 2016
Ali je bila ta ocena v pomoč?

Monica iz Indonezija
Skupine
Nadstandardna Horizon
Bival/-a eno noč december 2015
Nice hotel for new year celebration
Staff n environment n food all good
Really nice to get horizon floor so we can enjoy all u can drink wine n coffee n snack at horizon lounge
Ocenjeno 15 marec 2016
Ali je bila ta ocena v pomoč?

Servando iz Filipini
Popotniki, ki potujejo sami
Višji razred - kraljevska postelja
Bival/-a eno noč marec 2016
=)
;)
Ocenjeno 14 marec 2016
Ali je bila ta ocena v pomoč?

AMINAH iz Singapur
Družine z majhnimi otroki
Nadstandardna Horizon
Bival/-a 3 noči februar 2016
A Pleasant Stay
The excellent service of the staff, The Resort like Ambience and The wonderful SPA treatment
Despite the fact that my young daughter was unwell and had a high fever, our stay was by far a relaxing one pleasant one. We stayed indoors most of the time and went out to the nearest shopping centre to chill out.
Ocenjeno 10 februar 2016
Ali je bila ta ocena v pomoč?

Jaime iz Združene Države Amerike
Družine z majhnimi otroki
Višji razred, zajtrk
Bival/-a 3 noči december 2015
Ho Ho Ho Holiday
Took my wife and young daughter for a Christmas holiday. Our stay was very relaxing. The extra portable bed was provided without cost which my daughter loved. The buffet was great. Service all around is terrific. Had a problem with the TV and a hotel technician was at our room within 15 minutes. Relaxing cabanas by the pool for daddy and a kiddy pool for daughter plus other activities for kids.
Ocenjeno 05 februar 2016
Ali je bila ta ocena v pomoč?


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