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od 762 ocen
  • Čistoča 7,3
  • Infrastruktura 7,2
  • Lokacija 7,7
  • Udobnost/standard sobe: 7,5
  • Storitev 7,4
  • Kakovost glede na ceno 7,3
  • Hrana/postrežba: 7,2
Razvrsti po

Johan iz Indonezija
Poslovni potniki
Luksuzna soba
Bival/-a 3 noči julij 2016
Good Hotel
Hotel is old already, need renovation.
Ocenjeno 01 september 2016

Rut iz Indonezija
Poslovni potniki
Luksuzna soba
Bival/-a eno noč avgust 2016
good location
Ocenjeno 18 avgust 2016

Mohd iz Malezija
Poslovni potniki
Nadstandardna soba s francosko posteljo
Bival/-a eno noč avgust 2016
Good hotel with great location
Ocenjeno 15 avgust 2016

MOHD iz Malezija
Poslovni potniki
Soba - višji razred
Bival/-a 5 noči avgust 2016
Everything just fine and satisfied
Good and satisfied
Ocenjeno 15 avgust 2016

Gary iz Združene Države Amerike
Luksuzna soba s francosko posteljo
Bival/-a 2 noči avgust 2016
Ocenjeno 09 avgust 2016

Debby iz Indonezija
Poslovni potniki
Bival/-a eno noč julij 2016
Feel good
Nice hotel, very recommended..
Ocenjeno 29 julij 2016

Daeyoung iz Južna Koreja
Poslovni potniki
Bival/-a eno noč julij 2016
Ocenjeno 29 julij 2016

John iz Singapur
Poslovni potniki
Bival/-a 2 noči julij 2016
decent place and value for money
Ocenjeno 28 julij 2016

Yoel iz Indonezija
Družine s starejšimi otroki
Bival/-a 2 noči julij 2016
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Ocenjeno 26 julij 2016

Erwin iz Indonezija
Poslovni potniki
Bival/-a eno noč julij 2016
Business trip
Nice hotel that combined with the good price from agoda..
Ocenjeno 22 julij 2016





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