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od 3938 ocen
  • Stanje/čistoča hotela: 8,5
  • Infrastruktura 7,9
  • Lokacija 8,3
  • Udobnost/standard sobe: 8,3
  • Storitve osebja: 8,4
  • Kakovost glede na ceno: 8,6
  • Hrana/postrežba: 7,4

9,3 Jason C.
United States of America
05 september 2012
Love the Sugar Palm Grand Hillside but...
Good location, Pleasant atmosphere, Friendly Staff, Decent Breakfast, Fair rates
This was my second stay at this hotel and I'm glad I chose to stay there again. The hotel is a short walk up the hill from the beach which I enjoy as it gets my legs a little pumped up. My son, who is ten, loved it as well and called it "cool". He enjoyed the walk up the hill as well and loved the structure of the eleven small swimming pools. The staff was just as friendly as I remember and they accepted both of my requests which were changing rooms and a late checkout. My only gripes this stay were the lowly maintained tiny "fitness center" in which none of the equipment was working and the "out of service" elevator which lasted for four days. In conclusion, the Sugar Palm Grand Hillside is an excellent choice to stay in Kata Beach except for the fitness center and their slow hotel maintenance.

7 Pei H.
Malaysia
05 september 2012
Great Location
Location
This was my second stay at Sugar Palm Grand Hillside. The difference was we bought the Jacuzzi Room instead of the Pool View Room. We got the sea facing room without any obstruction from our balcony. We have a queen bed and a single bed in the room which was perfect for the 3 of us. However, we were only given 2 breakfast voucher even though the room was meant for 3 pax, and we ended up have to pay for the breakfast for our 4yo son. During check in after finding out that the lift was not working, my wife requested for the buggy but were told that the buggy were out of battery. She had no choice but to walk up the steep rood to the room which was on level 5. The lift was broken down for 2 whole days.

9 Jingjing W.
China
04 september 2012
unique hotel in great location
location, facilities, view
It's my first trip to Phuket, Kata is a nice and peaceful place to stay. We enjoyed the hotel very much, the staff is very helpful and nice,we checked-in early around 10am,the sea view room is very nice, but next time I might try the pool-access.

8,7 Pei H.
Malaysia
10 september 2012
Great place to relax
Value for money
very nice and great place to stay.. only down side was the faulty elevator

5 Erleen C.
Malaysia
10 september 2012
Lovely stay but with regrets
Jacuzzi, Swimming Pool, Near to Beach, Mostly Friendly Staffs
The stay was lovely, as I think we have correct expectation of the hotel. There are no marbles on the floor, so have to wear the provided bedroom sliper to avoid cold feet. The balcony lightings for the jacuzzi was not functioning but the house keeping team is quick to fix it. The lift to the 4th floor is out-of-service for my entire stay which is a low point. I have to carry my baby up and down, which is tiresome. Have to make a point to confirm the lift is in good working condition, else have ground floor room. On the last day, I have to check out 5.30am and have informed the Front Desk. The officers confirmed that they can pack a Breakfast-in-a-box for us but need our reminder the next day. So we remind them again the next day. However, on the check-out day. unfortunately the Front Desk Officer did not prepare and his reason is no record on book and previous officers did not book. I was furious as if they cannot provide certain services, do not promise, so I can prepare breakfast the day before. We are left with no break fast and a hungry baby. And a Front Desk officer with "I don't know" and "no staff", and a Front Desk Manager who upon the officer's phone call, responsed that no breakfast and no refund and nothing else. The Front Desk officer even challenged us to make complaint to the hotel and on internet. At last we have to directly approach the kitchen staff and prepare our own breakfast-in-a-box. Lucky for us, the kitchen staff has arrived (of course they have to prepare before the breakfast buffet start on 6.30am, right?), which makes me wonder about the "No staff" statement? If you want to stay here, make sure you do not have any special request, else you may be dissapointed. At last, this leave a bitter taste after quite a lovely stay in Phuket. I have to rethink my recommendation to anyone who want to stay here again.

5,7 Peh S.
Singapore
03 september 2012
Decent hotel Value for money
Pool excess room
room is very spacious, comes with apple mac computer with lcd screen hang on the wall. negative is that the wifi is too slow with bad reception. the breakfast variety is very limited but taste fine. service is acceptable. hotel is located uphill right at the end of kata. not recommended for travelers without having motorcycle or car.

9 Krzysztof B.
Poland
03 september 2012
Good value for money
Very cosy room
Good breakfast. Nice and well maintained pool. Very helpful and kind staff although not so good at English.

6 Yan K.
Hong Kong
17 januar 2013
nice staff nice place
The hotel is a bit hard to find, but very near from the subway station or airport bus terminal. From Gyeongbukgung station exit 3, walk ahead until you find olive restaurant, and turn right when you see convenience store. On the alley, walk about 100m and turn left. The hotel is located in the end of the alley. You cannot really see any sign from outside though, luckily the staff was outside at the time we arrived and greeted us. Staff speaks english finely, and very nice. They even helped us to keep our big luggages while we were away outside town 2 days until we checked in again after. It has hairdryer, Lan internet, water dispenser, and the room is very warm. The cons: the ondol bed is a bit hard to sleep on, bathroom is kinda small, and the room is not that soundproof. You could hear people at room beside you chatting at night. Really worth for what you paid.

9,7 Krzysztof B.
Poland
31 avgust 2012
Good value for money
Near the beach, good breakfast, nice staff
Low season so we paid quite little for the rooms. Breakfast is good, some dishes change so it's not all the same food everytime. Rooms well maintained and comfortable. Clean and well upkept swimming pool. The road to the hotel goes really uphill! It's about 100 m steep slope. Most likely will stay again if i go to Phuket.

9,3 sze K.
Singapore
10 september 2012
nice room, value for money
near beach
nice n clean hotel. u need to climb a steep slope from street level to lobby area, then take a lift to your room. depending on which type of rooms u will be staying, u may need to change lifts or walk up slopes/stairs. room is big (enough for me as i traveled alone), i had both a queen size bed and a single bed. hotel offers a complimentary packet drink, a can of Singha beer and a coke. not forgetting 2 bottles of drinking water. location wise is great as it is just a short walk to kata beach, as well as kata noi beach, which i enjoyed the latter more.