Neotel Hotel City Centre

3 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Jalan Durian I, Bugis, Berau, Indonesia, 77315

Highlights

Check-in [24-hour]

Airport transfer

- Airport transfer available! Additional charges may apply. To request,...

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Airport transfer

Family room

Breakfast

Room service

Smoking area

About us

Discover Neotel Hotel City Centre, ideally located in the vibrant Bugis, Berau area, a cultural hotspot teeming with bustling markets and eclectic street food. This hotel offers a range of exclusive amenities including 24-hour check-in and delightful breakfast in-room service. Guests can unwind and refresh at the outdoor pool, a perfect spot to relax after a day of exploration. Rooms feature refreshing air conditioning and flat-screen televisions, with some offering stunning city views to enhance your experience. With spacious family rooms and a prime central location, Neotel Hotel City Centre is the perfect base for two travelers looking to immerse themselves in the local attractions. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

4 travelers have booked today.

Location 8.4
Service 8.1
Cleanliness 7.7
Value for money 7.7

Based on 393 verified reviews

Location

8.4

Service

8.1

Cleanliness

7.7

Value for money

7.7

Facilities

7.3

See map

8.4Excellent

Location rating score

Excellent location
Parking
FREE
Closest landmarks
Kalimarau Airport
7.5 km
Juwata International Airport
130.3 km
Robert Atty Bessing Airport
186.0 km

Good to know

Value for money7.7
Location rating8.4

Rooms available at Neotel Hotel City Centre

Deluxe Room
...
  • Room size: 18 m²/194 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Superior Room
...
  • Room size: 15 m²/161 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Family Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed or 2 queen beds
Enter dates to see prices
VIP Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 super king bed or 2 queen...
Enter dates to see prices
Single Room
...
  • Room size: 12 m²/129 ft²
  • City view
  • 1 single bed
Enter dates to see prices
TESTING ROOM Superior Room (Twin/Double) (Jangan di delete atau edit)
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Family Room(1 king bed)
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Deluxe Room(1 King Bed)
...
  • Room size: 18 m²/194 ft²
Enter dates to see prices
Superior Room(1 King Bed)
...
  • Room size: 15 m²/161 ft²
Enter dates to see prices
TESTING ROOM Superior Room (Twin/Double) (Jangan di delete atau edit)
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices

Frequently asked questions

Neotel Hotel City Centre's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

Verified past guests that have stayed at Neotel Hotel City Centre had an average nightly stay of 1 night at this property.

Neotel Hotel City Centre's most popular month where verified guests have stayed the most is in November.

The typical room rate for Neotel Hotel City Centre in the past month is 406525.72 IDR, compared to city's average of 412685.2 IDR.

Neotel Hotel City Centre can speak up to 2 languages which includes English for travelers that prefer this language. Please refer to the Amenities and facilities section and in the Languages spoken category to find out what other languages this property supports.

100.0% of our verified visitor reviews have given an optimistic review and comments about this property's breakfast. You can look up on more detailed customer reviews, and comments for Neotel Hotel City Centre down in the review section.

Verified solo travelers that have stayed at this property have given Neotel Hotel City Centre an average rating of 7.7. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

Verified couple travelers that have stayed at this property have given Neotel Hotel City Centre an average rating of 8.0. You can look up on more in depth customer assessments, and responses by filtering for a specific type of verified guest travelers down in the review section.

Past families with older children that have stayed at this property have given Neotel Hotel City Centre an average rating of 7.0. You can look up more descriptive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

Verified local visitors that have stayed at this property have given Neotel Hotel City Centre an average rating of 8.0. You can look up on more comprehensive customer ratings, and comments for this property down in the review section.

More about Neotel Hotel City Centre

More about Neotel Hotel City Centre

Experience Comfort and Convenience at Neotel Hotel City Centre

Welcome to Neotel Hotel City Centre, a 3-star hotel located in the heart of Berau, Indonesia. With its prime location, modern amenities, and excellent service, this hotel is the perfect choice for both business and leisure travelers. Check-in at Neotel Hotel City Centre begins at 2:00 PM, allowing guests ample time to settle in and start their stay. The friendly and professional staff will ensure a smooth and hassle-free check-in process, making you feel right at home from the moment you arrive. Neotel Hotel City Centre boasts 47 well-appointed rooms, each designed with comfort and convenience in mind. Whether you're traveling alone or with a group, you'll find the perfect accommodation to suit your needs. The rooms are tastefully decorated and equipped with modern amenities, including air conditioning, a flat-screen TV, and a private bathroom. With a cozy and inviting atmosphere, you'll have a restful night's sleep and wake up refreshed for the day ahead. At Neotel Hotel City Centre, families are welcome. The hotel's child policy allows children between the ages of 3 to 12 to stay free of charge, making it an ideal choice for a family getaway. The hotel also offers additional amenities for families, such as babysitting services and children's activities, ensuring that both parents and children have a memorable and enjoyable stay. Check-out at Neotel Hotel City Centre is until 12:00 PM, giving you plenty of time to pack up and prepare for your departure. Whether you're traveling for business or pleasure, Neotel Hotel City Centre offers a comfortable and convenient stay in the heart of Berau, Indonesia. Book your stay today and experience the warm hospitality and exceptional service that this hotel has to offer.

Convenience at Your Fingertips: Neotel Hotel City Centre's Facilities

At Neotel Hotel City Centre, convenience is a top priority. With a range of facilities designed to enhance your stay, you'll find everything you need right at your fingertips. Stay connected with complimentary Wi-Fi in all rooms and public areas, ensuring that you can easily keep in touch with loved ones or catch up on work. For those who prefer to relax in the comfort of their own room, Neotel Hotel City Centre offers convenient room service. Whether you're craving a late-night snack or a full meal, the hotel's dedicated staff is ready to cater to your culinary desires. Additionally, Neotel Hotel City Centre provides daily housekeeping services to ensure that your room is always clean and tidy. You can rest easy knowing that your accommodation will be refreshed and maintained throughout your stay. Lastly, for guests who smoke, the hotel has a designated smoking area where you can enjoy a cigarette without inconveniencing others. With these thoughtful and convenient facilities, Neotel Hotel City Centre aims to make your stay in Berau, Indonesia as comfortable and hassle-free as possible.

Convenient Transport Facilities at Neotel Hotel City Centre

At Neotel Hotel City Centre, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of convenient transport facilities to ensure your journey is hassle-free from start to finish. For those arriving by air, our hotel provides airport transfer services, making it easy for you to reach our doorstep without any stress. Our friendly and professional staff will be waiting to greet you at the airport and whisk you away to our hotel in comfort and style. If you prefer to drive to the hotel, we have you covered with our car park facilities. With an onsite car park, you can rest assured that your vehicle will be safe and secure during your stay. Best of all, our car park is free of charge, allowing you to save on additional expenses. Whether you're traveling for business or leisure, Neotel Hotel City Centre ensures that your transportation needs are met with utmost convenience.

Indulge in Culinary Delights at Neotel Hotel City Centre

At Neotel Hotel City Centre, guests can indulge in a delightful culinary experience without even leaving the comfort of their rooms. With convenient room service available, you can enjoy a sumptuous meal or a refreshing drink in the privacy of your own space. Whether you're craving for a hearty breakfast to kickstart your day or a late-night snack to satisfy your hunger, the hotel's room service menu offers a wide range of delectable options to suit every palate. In addition to the convenient room service, Neotel Hotel City Centre also provides daily housekeeping to ensure that your dining experience is always clean and hassle-free. The dedicated housekeeping staff will ensure that your dining area is spotless and well-maintained, allowing you to fully enjoy your meals in a comfortable and hygienic environment. Whether you're traveling for business or leisure, Neotel Hotel City Centre's dining facilities are designed to provide you with a seamless and enjoyable dining experience throughout your stay.

Comfort and Variety at Neotel Hotel City Centre

Neotel Hotel City Centre offers a range of spacious and stylish rooms to suit every traveler's needs. The Deluxe Room provides a cozy retreat with the option of 2 Semi Double-Beds or 1 King Bed, while the Family Room offers ample space for larger groups with 2 Queen Beds or 1 King Bed. For solo travelers, the Single Room provides a compact yet comfortable space with 1 Single Bed. The Superior Room is perfect for those seeking a little extra space, with the choice of 2 Semi Double-Beds or 1 King Bed. And for those looking for a touch of luxury, the VIP room offers indulgence with 2 Queen Beds or 1 Super King Bed. By booking these rooms on Agoda, you can enjoy the best prices and a hassle-free experience. Agoda ensures that you get the most competitive rates for your stay at Neotel Hotel City Centre, allowing you to save money and make the most of your trip. With Agoda's user-friendly platform, you can easily browse and compare room options, select your preferred room type, and secure your booking in just a few clicks. Experience convenience and peace of mind when booking your stay at Neotel Hotel City Centre through Agoda.

Explore the Vibrant Bugis District in Berau

Nestled in the heart of Berau, Indonesia, the Neotel Hotel City Centre offers easy access to the bustling Bugis district, a vibrant neighborhood that is a must-visit for travelers seeking a taste of local culture and a shopping haven. Bugis is known for its lively atmosphere and colorful streets, where traditional markets and modern shopping malls coexist. Take a leisurely stroll through the bustling streets and immerse yourself in the sights, sounds, and smells of this vibrant district. Discover a wide array of local shops selling everything from traditional handicrafts to trendy fashion items. For food enthusiasts, Bugis is a paradise. Indulge in a variety of local delicacies and street food, from mouth-watering satay to delicious seafood dishes. Don't miss the opportunity to try the famous Bugis-style coffee, known for its strong and aromatic flavor. After a day of exploring, unwind at one of the many cafes or bars in the area, where you can enjoy a refreshing drink and soak in the lively atmosphere. With its vibrant energy and diverse offerings, Bugis is a neighborhood that will leave you wanting to come back for more.

Convenient Transportation Options from Berau Airport to Neotel Hotel City Centre

Neotel Hotel City Centre, located in the vibrant Bugis area of Berau, Indonesia, offers a convenient and comfortable stay for travelers visiting this bustling city. When it comes to reaching the hotel from the nearest airport, Berau Airport, there are a few transportation options available. For those looking for a hassle-free journey, the most convenient option is to take a taxi or a ride-hailing service from the airport. The journey from Berau Airport to Neotel Hotel City Centre takes approximately 30 minutes, depending on traffic conditions. Taxis are readily available outside the airport terminal, and ride-hailing apps such as Grab can also be easily accessed. This option provides a comfortable and direct transfer to the hotel, allowing you to relax and enjoy the scenic views of Berau along the way. Another option for travelers on a budget is to take a public bus from the airport to Neotel Hotel City Centre. Buses are a popular mode of transportation in Berau, offering an affordable way to explore the city. From Berau Airport, you can catch a bus to the nearby bus terminal and then transfer to a bus that will take you to Bugis, where the hotel is located. While this option may take longer than a taxi ride, it allows you to experience the local culture and interact with fellow travelers. No matter which transportation option you choose, reaching Neotel Hotel City Centre from Berau Airport is a straightforward and accessible journey. The hotel's prime location in the heart of Bugis ensures that you are never far from the city's attractions, shopping malls, and dining options. With its comfortable accommodations and convenient access to transportation, Neotel Hotel City Centre is the perfect choice for both business and leisure travelers visiting Berau, Indonesia.

Affordable Luxury at Neotel Hotel City Centre

Experience the best of Berau without breaking the bank at Neotel Hotel City Centre. With an average price of just $31 per room, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Berau, which stands at $45, Neotel Hotel City Centre provides an affordable option for travelers seeking comfort and convenience. At Neotel Hotel City Centre, you don't have to compromise on quality. Each room is tastefully furnished, featuring modern amenities and a cozy ambiance that will make you feel right at home. Whether you're visiting Berau for business or leisure, this hotel offers a range of room types to suit your needs, from standard rooms to spacious suites. In addition to its affordable pricing, Neotel Hotel City Centre is centrally located, making it the perfect base for exploring all that Berau has to offer. From here, you can easily access the city's top attractions, including Berau Square and Tenggarong Mangrove Park. After a day of sightseeing, retreat to the hotel's on-site restaurant, where you can indulge in delicious local and international cuisine. With its unbeatable pricing and convenient location, Neotel Hotel City Centre is the ideal choice for budget-conscious travelers who don't want to compromise on comfort and quality. Book your stay today and experience affordable luxury in the heart of Berau.

Clean, Spacious Rooms and Great Service

Neotel Hotel City Centre in Berau, Indonesia offers a delightful stay with its clean and spacious rooms, accompanied by exceptional service. Guests have praised the hotel for its sparkling clean rooms, ensuring a comfortable and hygienic environment for their stay. The staff's friendliness and attentiveness have also left a positive impression on visitors, making them eagerly anticipate their next visit to Neotel Hotel Berau. With its convenient location in the city center, guests have easy access to various restaurants and government offices, adding to the overall comfort and convenience of their stay.

A Delightful Stay at Neotel Hotel City Centre

Neotel Hotel City Centre in Berau, Indonesia, has garnered positive customer reviews across various aspects of its offerings. With an impressive overall rating of 7.6, this hotel has managed to leave a lasting impression on its guests. One of the standout features of Neotel is its exceptional value for money, as reflected in its solid rating of 7.5 for value. Guests have consistently praised the hotel for providing an excellent experience at an affordable price, making it an ideal choice for budget-conscious travelers. Furthermore, Neotel has received a commendable rating of 7.8 for staff performance. The hotel's dedicated and friendly staff members go above and beyond to ensure that guests have a comfortable and memorable stay. From the warm welcome at check-in to the prompt assistance with any requests, the staff at Neotel consistently receives high praise from satisfied guests. Another highlight of Neotel is its prime location, which has earned it a remarkable rating of 8.3. Situated in the heart of Berau, this hotel offers easy access to popular attractions, shopping centers, and dining options. Guests appreciate the convenience of exploring the city without having to travel far. Whether it's for business or leisure, Neotel Hotel City Centre provides an ideal base for travelers looking to make the most of their time in Berau, Indonesia.

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Amenities and facilities

Very good7.3

Facilities

Most talked about facilities

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Dining, drinking, and snacking
  • Asian breakfast
  • Room service
Cleanliness and safety
  • Breakfast in room
Services and conveniences
  • Daily housekeeping
  • Elevator
  • Smoking area
For the kids
  • Family/child friendly
  • Family room
Access
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed unavailable
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Clothes rack
  • Desk
  • Free bottled water unavailable
  • Internet access – wireless
  • Linens
  • Mirror
  • Non-smoking
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • TV [flat screen]

Food and dining

Breakfast options
  • Asian

Location

Jalan Durian I, Bugis, Berau, Indonesia, 77315

Excellent8.4

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
The property
  • Number of rooms 47

Reviews of Neotel Hotel City Centre from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
7.7

Very good

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.2
  • 8.0
  • 6.8
  • 10
  • 8.4
  • 8.0
  • 2.0
  • 2.0
  • 6.0
  • 8.4

Most recent

  • Location score 8.4 out of 10 and is a high score in Berau
    Location8.4
  • Service score 8.1 out of 10 and is a high score in Berau
    Service8.1
  • Cleanliness score 7.7 out of 10 and is a high score in Berau
    Cleanliness7.7
  • Value for money score 7.7 out of 10 and is a high score in Berau
    Value for money7.7
  • Facilities score 7.3 out of 10 and is a high score in Berau
    Facilities7.3
High score for Berau

Rating

9+ Exceptional (39)
8-9 Excellent (9)
7-8 Very Good (27)
6-7 Good (4)
<6 Below Expectation (28)

Review summary

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The hotel's friendly and helpful staff are praised by guests for providing a warm and welcoming experience. The property is also noted to be clean and comfortable for a pleasant stay.

Few guests mentioned that toiletries aren't provided, which may inconvenience those who forget to bring their own. Limited English proficiency of the staff might cause communication difficulties. A few guests found the breakfast to be basic and unappetising. Some comments suggest that the hotel's cleanliness could be improved.

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Showing 107 verified guest comments
Changed to review page 1
  1. 8.4
    Excellent
    Yurika from Indonesia
    Couple
    Superior Room
    Stayed 1 night in June 2025

    “Neotel hotel”

    The room is clean, the staff is friendly, and of course, the room is comfortable. Oh yes, the breakfast is also complete; I usually can't eat heavy food in the morning, and luckily there was bread and a toaster. On my next trip to Berau, I will stay here again. By the way, there's a massage chair which is very helpful after a long walk.

    Reviewed June 17, 2025
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  2. 8.0
    Excellent
    Ichsan from Indonesia
    Business traveler
    Deluxe Room
    Stayed 1 night in February 2025

    “The chill of the room that lacks comfort.”

    The location is okay because it's in the city... close to the gym, cafe, and coffee shop.. the service is also okay. But I have stayed here 3 times with a distance of 5-6 months apart, and the problem is still the same, which is the air conditioning not being cold, not to mention the large fan above the bed is also annoying (making my eyes dizzy because the fan is in the light). I only rate that aspect of comfort with 1 star (I would rather sit on the lobby sofa than in the room).

    Reviewed February 23, 2025
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  3. 10.0
    Exceptional
    monique from Indonesia
    Business traveler
    Superior Room
    Stayed 3 nights in October 2024

    “monthly meeting”

    clean hotel, tidy rooms, friendly service, central city location

    Reviewed June 07, 2025
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  4. 9.6
    Exceptional
    Wahyu from Indonesia
    Business traveler
    Deluxe Room
    Stayed 3 nights in July 2025

    “Neotel Hotel”

    City Center Hotel, strategic location

    Reviewed July 23, 2025
    Auto-translated through generative A.I.
  5. 10.0
    Exceptional
    Syahrizal from Indonesia
    Couple
    Family Room
    Stayed 2 nights in May 2024

    “Holiday”

    The hotel room is quite clean, comfortable, and quiet. The breakfast in the morning could have more variety... I give it two thumbs up.

    Reviewed July 02, 2024
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